promoter guide

Your promoter portal

Manage events, sales, people and payouts in your promoter portal.

Use + Event to create an event and Scanner at the door. Each event card shows its status, sales and check-ins, plus four actions:

• Earnings (£) - sales for each ticket tier, what you've earned and when it's paid.
• People - buyers, guests and check-ins. Add guests or download a door list with names and ticket numbers, never email addresses.
• Share - copies your event link (plus a Discount link if you've set one up).
• Edit - change details, tiers, prices, visibility and sales.

Payouts shows what's due or paid. Settings controls the public profile shown on your page and ticket emails.

Creating an event

Tap + Event and complete the six sections. The counters show what's left. Your event goes to Pending Review; we'll email you when it's approved.

Managing events

Once approved, you run everything yourself. Tap Edit on an event card to:

• change details, poster, tiers, prices and quantities
• add tickets or a new tier if you're selling fast
• choose who can see it (Public, Private or Offline)
• turn ticket sales on or off

Public, Offline and Private

Offline or off sale? Sales Off keeps the page up but stops new sales. Offline takes the page down. Either way, existing tickets still work.

Changing your event dates

Moving it later: any time. Earlier: fine within the same payout week. Once you've sold paid tickets, moving it into an earlier payout week (or into the past) is blocked - email admin@mulch.info and we'll do it for you.

On the day of your event

• 🚪Free Entry, Tickets OTD or External ticketing

  Nothing to do on mulch. People turn up, pay on the door, or use your other ticket site.

• 💚Free or paid tickets through mulch

  You get a live buyer list, a door list by email and the ticket scanner.

Your people list

Tap People on an event card. Tap a name to see their tickets and check them in.

• Door list by email - about an hour before your event starts, we email you the buyer list for the night, ready to print.
• Download - the same list any time, to open in Excel or Google Sheets.
• Check in by hand - tap Check in next to a ticket. No scanning needed.
• Add guest - once your event is approved, put a name on the door with up to 5 places.

Your guest list

In People, tap + Add guest. Enter a full name and up to five places. Guests appear alongside buyers, marked Guest list.

Find guests by name in People or the scanner and check in each person. Guest-list places create no ticket, sale or payout.

Scanning tickets at the door

Tap Scanner in your portal and allow the camera. Hold a QR code in the square; valid tickets check in automatically. No app to install.

• Search by name - forgotten phone or dead battery? Find them in the search bar and check them in by hand. Your guest list names are there too.
• Groups - "tickets in order" shows how many of a group are in, e.g. 1/2.
• One scanner for all your events - it knows which event each ticket is for.
• Stay signed in - log in on the door phone before the night and it stays signed in.
• Screenshots scan fine.

What your buyers get

• Tickets by email straight after they pay, with a QR code for each ticket.
• My Tickets in their mulch account. On the day, the ticket opens ready to scan.
• Guest checkout - no account needed.
• Saved cards for quicker checkout next time (held securely by Stripe, never by us).
• Private orders - only the buyer and you can see order details.

Buyers see a small booking fee before they pay; ordinary processing costs come from that fee, so your ticket price stays yours unless a sale is refunded or reversed. See Stripe & fees.

Payouts

For paid tickets sold through mulch, money goes into your Stripe account; mulch never holds it. We review finished events on Monday at 9am and send payouts on Friday at 9am. We email you when yours is sent.

Card payments take 5–7 days to settle. Last-minute sales and first payouts may move to a later Friday; we'll email you what remains due.

Need your money sooner? Email admin@mulch.info with the event and why. We can only release money Stripe has already settled.

Stripe & fees

Why Stripe?

Stripe gives you an account linked to your bank. Ticket money goes there, and you can open Stripe from your portal.

Fees

• You keep your ticket price. Buyers pay a small booking fee on top: £0.40 fee on tickets £5 and under, 8% above £5, shown before they pay.
• Mulch covers ordinary processing fees from the booking fee.
• Free tickets through mulch carry no fee at all. Ever.
• No listing, monthly or setup fees.
• Refunds and reversed payments come off your balance, because that sale didn't stay paid. The only other cost is an external chargeback or dispute cost linked to your event and not caused by a mulch error; the terms explain how it's recovered, and we credit it back if it's recovered later.

Refunds & cancellations

Cancelling or moving your event? Email admin@mulch.info. We'll take it offline, stop sales, agree the refund amount with you, then refund buyers and let them know.

• Buyers get their ticket price back in full.
• If a buyer just can't make it and the event goes ahead as advertised, the booking fee is normally retained. If the event is cancelled, rescheduled or materially changed, or mulch gets something wrong, we return any booking fee that consumer law requires us to return.
• Refunds come out of your event balance. If it's already been paid out, we agree with you how to cover the shortfall before refunding. Mulch can't front refund money.
• One-off refunds are up to you and mulch, unless the buyer has a legal right to one. Ask buyers to contact you first, then email us to process it.
• If a buyer disputes a payment with their bank, the ticket is suspended. The reversed money and any dispute fee are yours unless mulch caused the problem; anything recovered later is credited back.